Reservations and bookings
One of the areas that have had greatest impact through technological developments is in the way we now book holidays. As the demand for travel grew in the 1950's, reservations departments were introduced. As computers were invented, tour operators and airlines developed their own systems. Eventually these systems were linked to travel agencies via terminals and travel agents could make bookings in their offices. This is known as 'Viewdata' systems. Thomson decided to accept booking only through Viewdata. This then meant that the system was essential for any travel agent.
Airlines developed Computer Reservation Systems. Airlines started to use computers in the 1950s to store the huge amount of information they needed to access. The Computer Reservation System was used by airlines and agents would use a publication called Official Airline Guide to look up flight times and details, then telephone the airline to make a booking. Today travel agencies have direct access to the Computer Reservation Systems.
The internet has grown rapidly as a means of booking holidays and flights. With increased confidence and access to information, travellers happily book all aspects of their holiday on-line and in effect make their own packages.
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